We're searching for an eager, driven, and detail-oriented individual to join our team as a Virtual Assistant. This is your chance to make a real impact across diverse areas, from mastering administrative tasks to crafting engaging social media campaigns. You'll be the voice and support for our US clients, connecting with them via phone and email.
You will be assigned to a specific role based on your experience. Here's an overview of some of the tasks for the different roles we have.
Produce high-quality, detailed medical notes based on established standards within the medical industry.
Deliver quality work on a consistent basis and offer in-house training and professional development opportunities.
Scribe competency will be built through interactive training and one-on-one coaching from trainers. Key measures of job performance success are utilization, efficiency and content quality, which will be evaluated on a regular, recurring basis by the QA team.
The scribing environment is stable and promotes steady, methodical work output so that patient charts can be turned back to medical providers on time and error-free.
For this role, recent healthcare experience and a bachelor's degree in the medical field (Nursing, Medical Technology, Physical Therapy, etc.) is required.
Administrative work such as research, data gathering and report preparation, scheduling, and email management.
Prepare documents for meetings.
Call clients to request or follow up on documents and manage customer relationships.
Includes: Social Media Manager, Graphic Designer, Video Editor, Copywriter, Content Writer, etc.
Create digital marketing plans/strategies and content calendars tailored to the business.
Research on market trends for content creation and improving social media engagement.
Use LinkedIn to expand networking contacts.
Respond to and manage engagement (e.g. comments, DMs, etc.)
Manage multiple social media platforms and groups on those platforms (e.g. Facebook, Instagram, Twitter, LinkedIn, Pinterest, TikTok, etc.)
Regularly track social media activities (e.g. ad performance) and recalibrate marketing plans based on results.
Create engaging content in various media (e.g. articles, photos, videos, etc.), for different social media platform.
Respond to customer queries in a timely and accurate manner via phone, email, and/or chat.
Identify customer needs and help customers use specific features of the client's product.
Analyze and report product malfunctions (for example, by testing different scenarios or mimicking user actions)
Update internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Attend to monthly financial reports, records of payments and adjustments, ledger data entry, and daily accounting tasks.
Oversee a company's financial data and compliance by maintaining accurate books on accounts payable and receivable, among others.
Verify that transactions are recorded in the correct daybook, suppliers ledger, customer ledger, and general ledger.